StarGuard SURF
The global leader for Surf Park safety that is practical, effective, and customizable.
SGE’s Vision for Surf Park Safety
Ask the owner or operator of any type of aquatic facility what the highest priority for their team is and, without a doubt, they will respond “safety”. Guest experience and revenue are key to sustained success, however the safety of both guests and staff must always be the number one priority. With the surf park industry experiencing significant growth, there is a demand for customizable programs and operational best practices tailored exclusively to the unique needs of surf parks.
As experts in safety, operations, and regulatory compliance, StarGuard SURF is the perfect partner to work with surf park owners and operators to ensure their facilities have the programs and resources to mitigate risks and provide a safe experience for all. Utilizing the company’s core values to always be objective-driven, innovative, and client focused, SGE has developed a proprietary training program and operational best practices to deliver practical, effective, and customizable surf park safety.
Surf parks are NOT waterparks, swimming pools, or artificial lagoons. While surf parks share similarities to other aquatic operations, the fact is many of the well-established rules, regulations, & best practices used for swimming pools or open-water operations simply won’t work for these facilities. Therefore, a new customized approach is necessary to address the unique requirements and challenges of each facility depending upon surf technology, swimming basin design, and more.
As the industry continues to evolve, SGE is poised to be the leading advocate and partner to ensure long term safety for surf parks worldwide.
StarGuard SURF Services
Training Programs & Certifications
Elite operations demand elite training programs, and we deliver. SGE provides a wide-range of programs for personnel at any type of aquatic facility. Our programs prepare your staff to operate safely, focus on risk prevention, and be ready to act in the event of an emergency. The StarGuard lifeguard program is an industry-leading training curriculum and internationally-recognized certification.
- SGE has developed a proprietary training program specific to Surf Parks. It is paired with surf park operational best practices to deliver realistic, efficient, and effective surf park safety.
- StarGuard programs feature the industry most evidence based protocols and adult learner activities are the foundation of a curriculum that fosters practical skills and retention.
- StarGuard partners with Health & Safety Institute (HSI, formerly ASHI) for all CPR, AED, First Aid, Bloodborne Pathogen, and Emergency Oxygen training elements that are used in the program.
Surf Park Safety Program (SPS)
Our Surf Park Safety program is the most comprehensive and objective based anywhere. The program includes the following services:
- Establishment as a StarGuard and Health & Safety Institute (HSI/ASHI) Training Center
- Certification and licensing services for Lifeguards, Surf Guides, Attraction Attendants, Instructors, Supervisors, Advanced First Aid, and more
- Access to the proprietary SGE Portal to manage training and operations data in a single system
- Innovative audit program for both internal and external audits
- On-site visits for audits, training, and staff development
- Registration for SGE’s Conference for Aquatic Management Professionals (CAMP)
- Designated Client Partner support for operations and training
- And much more!
Aquatic Safety Audits
We provide on-site unannounced audits that are superior to any other audit program in the industry. Our audit program is objective based, has a clear scoring methodology, and helps facilities evolve their facility’s comprehensive safety for guests and staff. External audits include:
- Observations of Lifeguards, Surf Guides, Attraction Attendants (if applicable), and on-deck Supervisors
- Skills & scenarios testing
- Facility operational safety review
- Operational documentation review
Our aquatic safety audits are conducted by experienced industry professionals who bring an objective driven mindset with focus on mentoring clients to exceed safety standards. Our audit program is completely digital and reviewable through our secure SGE Portal.
The SGE Portal features an internal audit program that is free of charge for clients. This one-of-a-kind program offers access to the same features, criteria, and scoring methodology that is used by the SGE Auditor team.
Safety & Regulatory Compliance Consulting
From initial concept to established operation, SGE provides unmatched safety and operational expertise to assist any project. Our team's extensive operational experience and expertise uniquely positions SGE to be able to accommodate virtually any type of aquatic safety service that may be required. Examples include:
- Conceptual design and plan reviews.
- Staffing recommendations and positioning of lifeguards, attendants, and on-deck supervision.
- Aquatic Operational Reviews and Facility Risk Assessments based on conceptual plan or established operations.
- Additional site reviews for either new construction or existing facilities, includes:
- Operational Development or Re-Development, Physical Facility Inspections, Code Compliance, Post-Incident support, Attraction Consulting, and more.
- Operational Development or Re-Development, Physical Facility Inspections, Code Compliance, Post-Incident support, Attraction Consulting, and more.
Surf Park Testing and Commissioning
StarGuard ELITE's proprietary commissioning program is the ideal solution for any owner or operator who is opening a new surf park attraction or having operational safety difficulties. SGE's provides third-party commissioning of almost any aquatic attraction, including both dynamic and stationary surf basins. The program is based on the latest industry standards for safety and operation, and includes extensive testing and analysis.
- SGE's proprietary guidelines work in conjunction with manufacturer guidelines. Our commissioning ensures an attraction is operating safely and as designed.
- Commissioning includes a comprehensive review of safety & operational elements.
- Commissioning also includes documented testing conducted according to our proprietary commissioning guidelines.